Kantar TNS EFM (Enterprise feedback management) Platform specifically built for the Auto Industry CX programs.
Main goal: increase Customer Satisfaction by allowing dealers to manage Hot Alerts in a more agile way.
Functionalities:
- Leverage mobile usage: manage Alerts anywhere.
- Device capabilities for productivity: Push Notifications, one-click Call.
- Basic reporting: main KPIs available with trends.
- Available for iOS 8+.